Time captured automatically
Work is recorded as it happens, against the matter it belongs to. Nobody has to remember what they did at four in the afternoon.
Work startsActivity capturedMatched to matterAttorney confirmsReady to bill
Microsoft 365
Professional services United States
Fifty billable hours a week, no longer lost.
A family law firm was giving away fifty hours of billable work every week without knowing it. Capturing time as the work happened turned that leak into $687,500 a year.
50 hBillable hours recaptured weekly
$687,500Added to annual revenue
2Offices, was one
01 The situation
A firm that did the work, then failed to record it.
Brinkley Law Firm practises family law in South Carolina. It is a small firm by any measure, the kind where the owner still knows every matter on the board.
The firm had run on the same practice management platform for ten years. It had simply grown past what that platform was built to carry.
The visible symptom was the weekend. Stephanie Brinkley, who owns the firm, spent hers reading back through the week to find work that had never been tagged to a matter.
Family law does not leave neat gaps for timekeeping. A call runs long, the next one starts, and the note that would have justified the fee never gets written.
02 What the diagnosis found
The part nobody had time to fix.
What was actually going wrong before anything changed, and why it stayed that way so long.
Nobody in the firm was working too little. Everybody was working without a record, which is the same thing as working for free.
Time capture that depends on memory always loses, because the memory is asked for at the end of a hard day. That is not a discipline problem, it is a design problem.
The reconstruction fell on the owner, so the cost landed twice: the hours that were never billed, and the weekend spent hunting for them.
03 What was built
Record the work while it happens, not afterwards.
Built inside the tools the company already paid for. Nothing exotic, put together in a different order.
Microsoft 365Email, calendar and documents in the file
The mailbox, the calendar and the documents write into the matter file itself. The record of a case is the case, rather than a folder somebody keeps tidy.
Email arrivesFiled to matterCalendar syncedDocument savedOne file
Microsoft 365Documents that assemble themselves
Standard family law paperwork is generated from the matter data. Reporting on top of it shows where time and money actually went.
Matter dataTemplate pickedDocument draftedAttorney reviewsSent and logged
Microsoft 365
04 What changed
Before and after, measured the same way.
The before column is where the company started. The after column is where it landed once every system was running.
| Metric | Before | After |
|---|---|---|
| Billable hours captured per week | Fifty fewer | Fifty more |
| Annual revenue | Baseline | $687,500 higher |
| Offices | One | Two |
50 hBillable hours recaptured weekly
$687,500Added to annual revenue
2Offices, was one
05 In their words
What they say now it is running.
My team was working way too hard to not have their time captured.
It syncs with our Outlook emails, calendar and documents. It is magical. We could not be happier.
06 What it teaches
The part worth copying.
Every story leaves one. Reading it is cheaper than learning it the slow way.
Ten years on one platform is not loyalty, it is inertia. The firm did not have a software problem until it grew, and then it had nothing else.
The fix was not a new way of working. The work was already being done, it simply was not being written down.
What the money bought is the part worth noticing: more staff and a second office, funded by hours the firm was already giving away.
07 Timeline
How it moved, from start to finish.
The points the story turns on, in the order they happened.
- Ten yearsThe firm runs on the platform it started with.
- The changeTime capture, document automation and reporting move to one system.
- AfterFifty billable hours a week come back, and a second office opens.
08 The setting
What work like this looks like.
09 Next case
Two more, in other industries.
Boost Transport
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Less operational workload: 30%
Read the case
Your turn
Which four hours is your company losing every day?
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