Process automation

Business process automation services for companies of 10 to 100 people

Business process automation pays off when it removes a step a person repeats every week. We find those steps, then build the system that takes them over inside your own tools.

Platforms we use here
01 Process automation

Where business process automation pays off

Business process automation earns its money on volume and on repetition. A task done twice a year is not worth a system. One done forty times a week, always the same way, is where the return lives.

Most companies of 10 to 100 people have three or four of those. They rarely sit in the same department, which is why nobody has fixed them yet.

The audit exists to rank them by return, not by how loudly each team complains.

02 Process automation

The processes we automate most

Administrative work first, because it is the easiest to measure. Commercial work comes next, then operations, and both usually turn out to be worth more.

  • Quote to invoice. A visit or a call becomes a priced document, then an invoice that chases itself.
  • Lead handling. Enquiries answered in minutes with the context already loaded, whoever is on shift.
  • Reporting. The numbers from yesterday waiting every morning, compared against last month.

These are examples, not a catalog. Two companies never run the same way, so two systems never come out the same.

03 Process automation

Inside your systems, not next to them

A process that lives in a separate tool gets abandoned. The work has to happen where your team already looks, which is the CRM, the ERP or the shared inbox.

We connect those as they are. Email, WhatsApp and invoicing come into the same flow, so a conversation stops being invisible to everyone but the person holding it.

The platform matters less than the fit. Depending on the job we reach for n8n, Make or Zapier, and the audit says which one before anyone builds.

04 Process automation

From audit to production

The AI and operations audit comes first, always. Ninety minutes with a consultant, then a ranked plan two working days later. Its fee is credited in full against your first project.

Average time from the first call to the first system in production is four to five weeks. A working version enters a controlled environment while it is still small, then gets tightened with you.

How long we iterate before go live is your call. The full method is in the process section.

05 Process automation

What you get back

Less manual work, fewer errors reaching the client, and a lower cost per unit of the same volume. Those three are what the plan commits to before we start.

An ecommerce team of fifty automated more than half of its support this way. The numbers are in the Pepper case study.

The system belongs to you from the day it goes live, with recorded training and operating documentation included.

06 Process automation

When automation is the wrong answer

Automating a broken process only makes the mess arrive faster. If work stops at a handoff nobody defined, the fix starts with process and SOP design.

We also argue against custom platforms that replace a tool already doing its job. If you want one anyway we will quote it, with our recommendation on record.

07 Questions

What people ask before they start.

Which process should we automate first?

The one with volume behind it and rules that barely change. The audit ranks your candidates by expected return, so the order is a number rather than an opinion.

Can you work with our ERP?

Almost always, through its API or its database. When an ERP has neither, we say so early and look for the nearest point where the data is reachable.

What does a project cost?

One fixed price per system, set before work starts. The audit is what turns a vague need into that number, with the expected return beside it.

Do we need a maintenance contract?

No. Protect is month to month and always optional. Plenty of clients run everything with their own people after the handover.

Something else? Email team@braveautomations.com and a person answers, usually the same day.

08 Related

Where people usually go next.

Process automation

Start with the audit.

Ninety minutes with a consultant, then a ranked plan in two working days. Whatever it costs comes off your first project.